Director of Patient & Family Services

By January 17, 2019 No Comments

Our Work

CURE Childhood Cancer is an Atlanta-based nonprofit organization dedicated to advancing research aimed at improving survival and ultimately curing cancers which affect children while supporting patients and their families.  We envision a world where all children with cancer can be cured and have the opportunity to grow up and pursue their dreams.  Our organizational values include:  Accountability; Passion; Mission Focus; Reliability and Collaboration.  Every action, decision, program activity or other initiative we undertake must be consistent with our mission, vision and values.

Job Summary

Reporting to the Executive Director (“ED”), the Director of Patient & Family Services is responsible for overseeing the organization’s comprehensive patient and family support programs. This includes developing and executing overall strategy for programs, tracking and reporting the impact and effectiveness of all programs, maintaining strong relationships with partner hospitals, identifying and developing community partnerships, recruiting, training and recognizing volunteers, and providing overall leadership in the area of patient and family support.

General Responsibilities

  • Support and maintain the vision, mission, priorities and guiding principles of CURE, as established by the Board of Directors.  Understand the strategic direction and goals of the organization and conform to the stated strategies and business needs.

Specific Responsibilities

  • Provide overall leadership and strategic direction for patient and family support programs to ensure maximum programmatic effectiveness, impact and alignment with organization’s goals;
  • Design and modify support programs according to needs of the community;
  • Work with ED to develop, implement and evaluate annual budget for programs and manage expenses to budget;
  • Oversee and direct program operations including logistics, budget and promotion;
  • Develop and nurture positive working relationships with hospital staff and develop collaborative relationships with partner organizations to ensure families’ critical and urgent needs are being addressed;
  • Develop and implement processes for regularly monitoring and reporting outcomes and effectiveness against program objectives.
  • Oversee recruitment, training and recognition of volunteers and work with all staff to identify volunteer opportunities;
  • Work with Director of Communications to publish quarterly patient family enewsletters;
  • Work with ED and development staff to ensure donor reports related to patient and family services are timely submitted;
  • Hire, manage and evaluate all program staff;

*Perform all other job-related responsibilities and duties as required by the ED and/or Board of Directors.


  • Bachelor’s degree required;
  • Minimum of five years’ experience in nonprofit program development, implementation and management required;
  • Knowledge and experience in issues related to childhood cancer strongly preferred;
  • Demonstrated commitment to accountability;
  • Strong written and verbal communication skills;
  • Strong interpersonal and management skills;
  • Ability to handle and prioritize multiple tasks while maintaining attention to detail;
  • Proficiency in Microsoft Office programs.
  • Excellent verbal and written communication skills with exceptional attention to detail;
  • Personal qualities of integrity, authenticity, humility, and a commitment to CURE Childhood Cancer’s mission.


Cover letters and resumes should be submitted to jobs@curechildhoodcancer.org.